Nelnet — exit guide

What Nelnet mails, what deadlines they enforce, and where their borrowers most often stumble during the SAVE exit.

Common borrower errors

• Recertification email filtered to spam
• Family-size update lag

Escalation path

1. Servicer ombudsman (file via the servicer's portal).
2. FSA Ombudsman Group (federalstudentaid.ed.gov/feedback-ombudsman).
3. CFPB complaint (if servicer is non-responsive past 60 days).
4. State AG / state UDAP statute, if applicable.